Handling territory as Area Service Manager.
Providing guidance to the Dealer in respect to monitoring & handling dealer network.
Guiding the team to resolve critical dealer / customer issues.
Assigning territories and monitoring team activities.
Providing guidance to team in order to achieve goals of the company.
Implementing Service Quality Systems at dealerships.
Taking decision on complaints reported within warranty & extended warranty period
Analysis of technicians efficiency & giving them training accordingly.
Ensuring customers at my territory workshops are satisfied by analysis of CRM Activities on periodic basis
Conducting SQS Audits at workshops on periodic basis to maintain better service to customers
Maintaining service standards at dealerships/ ssps as per the company policies across the state.
Maintaining the service share and growth of state.
Achieve targets assigned by management for the year.
Planning of activities for state.
Conducting market surveys for new upcoming markets.
Recruiting ssps as per the network/market expansion plan for state.
Maintaining customer satisfaction index.
Forecasting the service targets and planning / monitoring the achievements.
Enhancing the customer satisfaction level and implementing systems and processes in workshops.
Ensure policy implementations.
Customer Support Management/ Diagnosis of Product Failures
Control on Warranty Claims
Promoting Sales by providing service support.
Promoting Genuine Spares Sales.
Dealer development activities/New dealer identification
Salary: INR 9,00,000 - 19,00,000 P.A.
Industry: Automobile / Auto Anciliary / Auto Components
Functional Area: CSR & Sustainability
Employment Type: Permanent Job, Full Time